Payment & Shipping FAQ

Payment options / Do we accept PayPal, credit card and debit card?

We accept PayPal and credit card payments including VISA and Master Card debit cards.  Only New Zealand customers should do Direct Credit to bank account 12-3039-0282256-00, ASB Bank, Goodings Laboratory Limited.

We now ship worldwide.

Products are not sold in stores outside of New Zealand. We use NZ Post airmail and ship worldwide every weekday with a targetted delivery time of 6-10 working days to get to your destination.  We use www.passtheparcel.co.nz for NZ and it usually gets there within 2-5 days. Any orders that come in before 10am are shipped that day, otherwise on the next working day.

NZ orders are tracked and NZers can ask us for the tracking code.  Worldwide orders are not tracked except by special arrangement and higher shipping fees, see shipping prices menu on the home page.

We have shipped remedies to Europe, Australia and America by air and sea without problems.

Why is GST not taken off the price for worldwide customers?

We use the NZ GST to subsidise the extra labour required to send to worldwide customers.

What is the expiry of product?

It has a 2 year expiry on it so long as it is stored correctly, away from direct sunlight and at temperatures lower than 40 degrees celsius.

Do you wholesale your products?

Hippo Health products are only available online from our website www.hippohealth.co.nz. Selling online keeps costs down and enables customers to easily access our team.

Testimonial Disclaimer: Testimonials are feedback we have received from customers about their personal experiences. They are in no way indicative of us recommending these products to you for these reasons. Always read the label and take as directed.

GENERAL DISCLAIMER: HIPPO Natural Health, BioPet and Goodings Laboratory Limited remedies contain homeopathic and/or herbal ingredients designed to support the immune system’s natural response to named health complaints. Our products and consulting advice are not intended to replace a one-on-one relationship with your, or your animals’ health care professional, nor are we claiming to treat serious health conditions. Always read the label and take as directed, if you are unsure please contact us. If symptoms persist, contact your healthcare professional. Click here  for full Terms and Conditions.